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SHIPPING POLICIES FOR PACKEZE

We offer a low, flat rate to customers located throughout the Lower 48 states. The flat rate is determined by the size and/or weight of the product(s) ordered; shipping costs for smaller items like business cards will be less than shipping larger, heavy-weight items like moving box kits. Your flat rate shipping cost will be calculated during the checkout process.

$1 Moving Boxes:

  1. Standard Shipping: Our $1 Moving Boxes are processed and shipped within the next 5 business days from the order placement date. They are shipped via FedEx Ground, and delivery times vary depending on FedEx’s schedule. Please note, we do not guarantee a specific delivery date. Be advised that this timing is affected by the holidays that we are closed.
  2. Priority Shipping: Take advantage of our Priority Fulfillment service for an additional $7 per bundle. Your order will be prioritized and shipped within the next 2 business days if placed before 1pm Central Time. Orders made after 1pm will be shipped the following business day. Shipments are via FedEx Ground, and delivery times vary based on FedEx’s schedule. Please note, we do not guarantee a specific delivery date. Be advised that this timing is affected by the holidays that we are closed.
  3. Rush Shipping: Need your order in a hurry? Rush orders placed before 1pm Monday through Friday will be promptly processed and shipped the same day via FedEx Ground for a fee of $10 per bundle. Shipments are via FedEx Ground, and delivery times vary based on FedEx’s schedule. Please note, we do not guarantee a specific delivery date. Be advised that this timing is affected by the holidays that we are closed.

Standard Orders (Non $1 Boxes) are shipped within 3-4 business days (after quote/proof approved and paid for)

Rush Orders (Non $1 Boxes) are shipped within 1-2 business days (after quote/proof approved and paid for). 20% surcharge applies to Rush Orders.

Custom Printed Box Standard Orders are shipped within 6-8 business days (after quote/proof approved and paid for).

Custom Printed Box Rush Orders are shipped 3-4 business days (after quote/proof approved and paid for). 20% surcharge applies to Rush Orders

Custom Orders may take longer to produce

Packeze packaging, signage, and marketing solutions are custom printed to order. Your Packeze sales representative will reach out to discuss production and delivery timelines once your order is placed. 

Orders placed before 12PM CST Monday-Friday will be:

 

  • Delivered according to delivery times above to customers located within 30 miles of our facility located at 21602 E Hardy Rd Houston, Tx. 77073
  • Shipped according to delivery times above to customers located outside our local delivery zone.

 

Orders placed after the cut-off time or on the weekends will be processed and shipped according to the shipping policy above. We currently ship nationwide to the Lower 48.

Our distribution center is closed on U.S. federal holidays. Orders received will be processed and shipped the following business day.

 

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

You will receive a shipment confirmation email when your order has been shipped. The email will contain shipping details, your tracking number, and a link to the carrier. To track the order, click the tracking number located near the bottom of the email.

Delivery transit times are based on FedEx/UPS/USPS posted delivery days. We cannot guarantee receipt of your order in the stated number of days due to factors outside our control, including, but not limited to, carrier issues and inclement weather.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are subject to approval depending on the product. 
To start a return, you can contact us at in**@pa*****.com Please note that returns will need to be sent to the following address:

Packeze LLC
21602 E Hardy Road
Houston, TX 77073

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at in**@pa*****.com.

Cancellation
Cancellation of orders is only possible within 24 hours of placement.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-Refundable/ Non-Returnable items
Due to the high costs associated with shipping, we are unable to accept returns for moving boxes, insulated shipping kits, or special deals at this time. We apologize for any inconvenience this may cause and appreciate your understanding. 

To ensure customer satisfaction, we recommend carefully reviewing product descriptions and specifications before making a purchase. 

If you have any questions or concerns about an item, please contact our customer service team, who will be happy to assist you. Thank you for your understanding and support. 

Note: Returns for items that arrive damaged and/or unusable will be accepted upon approval.

We cannot accept returns on gift cards or items purchased with a gift card.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and approved your return and let you know once the refund is approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we approved your return, please contact us at in**@pa*****.com.

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