PRIVACY POLICY FOR PACKEZE

Packeze (“Company,” “we,” “us,” or “our”) respects the privacy of its users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the packeze.com website and mobile application (individually and collectively, the “Service”). Please read this Privacy Policy carefully.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Service after the date such revised Privacy Policy is posted.

The following definitions shall have the same meaning regardless of whether they appear in singular or plural:

“Account”: A unique account created for you to access our Service or parts of our Service.
“Affiliate”: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
“Application” or “App”: The software program provided by the Company downloaded by you on any electronic device.
“Business”: For the purpose of the California Consumer Privacy Act (“CCPA”), refers to the Company as the legal entity that collects Consumers’ personal information and has the meaning set forth in CCPA § 1798.140(c).
“Consumer”: For the purpose of the CCPA, means a natural person who is a California resident and has the meaning set forth in CCPA § 1798.140(g).
“Cookies”: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
“Device”: Any device that can access the Service such as a computer, cellphone, or digital tablet.
“Do Not Track” (“DNT”): A concept promoted by US regulatory authorities, particularly the U.S. Federal Trade Commission (FTC), for the Internet industry to develop a mechanism allowing internet users to control tracking of their online activities across websites.
“Personal Information”: Any information that relates to an identified or identifiable individual. For the purposes of the CCPA, it means any information that identifies, relates to, describes, or is capable of being associated with or linked, directly or indirectly, with you and has the meaning set forth in CCPA § 1798.140(o).
“Sale”: For the purpose of the CCPA, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal Information to another business or a third party for monetary or other valuable consideration, as defined in CCPA § 1798.140(t).
“Service”: Refers to the Application and Website, individually and collectively.
“Service Provider”: Any natural or legal person who processes the data on behalf of the Company. This includes third-party companies and individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
“Third-party Social Media Service”: Any website or social network website through which a User can log in or create an account to use the Service.
“Usage Data”: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
“Website”: Refers to the Packeze website, accessible at www.packeze.com.
“You” or “you”: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

We may collect information about you in a variety of ways. The information we may collect via the Service depends on the content and materials you use and includes:

Personal Information

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily provide when choosing to participate in various activities related to the Service, such as making a purchase, registering an account, sending feedback, or responding to surveys. If you choose to share data about yourself via your profile or other interactive areas of the Service, please note that all data you disclose in these areas is public and accessible to anyone who accesses the Service.

Derivative Data

Information our servers automatically collect when you access the Service, such as your native actions that are integral to the Service, as well as other interactions with the Service via server log files.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our goods or services from the Service.

Information Collected from Other Sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources. Examples include: social media profile information (your name, gender, birthday, email, current city, state, and country, user identification numbers for your contacts, profile picture URL, and other information you choose to make public); marketing leads; and search results, including paid listings such as sponsored links.

Geo-Location Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Service, to provide location-based services and for other purposes. You can change access or permissions in your device’s settings.

Push Notifications

We may request to send you push notifications regarding your account or the Service. If you wish to opt out, you can turn them off in your device’s settings.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to a third party and grant the Service permission to access this information.

Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering sweepstakes, games, tournaments, contests, or giveaways and/or responding to surveys.

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

Administer sweepstakes, promotions, games, and contests.
Respond to a subpoena.
Compile anonymous statistical data and analysis for internal use or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other promotional information.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Service.
Generate a personal profile about you to make future visits to the Service more personalized.
Increase the efficiency and operation of the Service.
Monitor and analyze usage and trends to improve your experience with the Service.
Notify you of updates to the Service.
Offer new products, services, mobile applications, and/or recommendations to you.
Perform other business activities as needed.
Process payments and refunds.
Request feedback and contact you about your use of the Service.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you marketing materials.
Solicit support for the Service.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe releasing information about you is necessary to respond to legal processes, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as required by law. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Using Your Phone Number for SMS Promotions and Offers

If you agree to receive text messages, for example during a call with a Packeze sales representative, we may text you about your quote, your order, and related offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Abandoned Cart Notifications

We use cookies, tracking pixels, and plugins to identify abandoned shopping carts. This allows us to send reminders via email to help you complete your purchase or inform you of related offers.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to the Service and other websites contained in web cookies to provide advertisements tailored to your interests.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.

Affiliates

We may share your information with our affiliates, requiring them to honor this Privacy Policy. Affiliates include subsidiaries, business partners, or other companies under our control or common control. This excludes mobile phone numbers and text messaging opt-in data and consent, which are never shared.

Business Partners

We may share your information with business partners to offer you certain products, services, or promotions. This excludes mobile phone numbers and text messaging opt-in data and consent, which are never shared.

Other Third Parties/Partners

We may share your information with advertisers and investors for business analysis or marketing purposes. This may include sharing your email address with partners to provide exclusive deals and offers. We do not share your mobile phone number or text messaging consent with partners or any third party.

Sale or Bankruptcy

If we reorganize, sell assets, undergo a merger, or are acquired, your information may be transferred to the acquirer. If we go out of business or enter bankruptcy, your information could be transferred or acquired by a third party.

We are not responsible for the actions of third parties with whom you share personal or sensitive data. If you no longer wish to receive communications from third parties, you must contact them directly.

Cookies and Web Beacons

We use cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies include beacons, tags, and scripts to collect and track information and improve and analyze our Service.

Technologies We Use

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can configure your browser to refuse all cookies or alert you when a cookie is being sent. However, declining cookies may limit your ability to use certain parts of our Service.
Web Beacons: Certain sections of our Service and emails may include small electronic files known as web beacons, which help us count users who have visited pages or opened emails and gather website statistics, such as popular content and system performance.

Types of Cookies

Cookies can be "Persistent" (remaining on your computer or mobile device even after you go offline) or "Session" cookies (deleted when you close your browser). We use both types for the following purposes:

Necessary / Essential Cookies: Session cookies administered by us to provide essential services, such as authentication and fraud prevention.
Functionality Cookies: Persistent cookies administered by us to remember your preferences, such as login details or language, for a more personalized experience.
Tracking and Performance Cookies: Persistent cookies administered by third parties to monitor website usage, analyze trends, and test new features. These cookies may collect pseudonymous data linked to your device.

Internet-Based Advertising

We may use third-party software, such as Google AdMob and Facebook Audience Network, to manage email campaigns and serve ads. These tools may use cookies or similar tracking technologies to optimize your online experience. To opt out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We partner with third-party vendors to use tracking technologies and remarketing services on our Service. These technologies help us analyze usage, track popularity of content, and better understand user activity. While we do not transfer personal information to these vendors, you can opt out of their tracking technologies by using tools such as:

Note that clearing your browser's cookies or using a new device or browser may reset your opt-out preferences.

The Service may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you use these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Before visiting and providing any information to any third-party websites, you should review the privacy policies and practices of the third party responsible for that website. You should also take steps to protect the privacy of your information at your discretion.

We are not responsible for the content, privacy, or security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Service.

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the personal information you provide to us, please be aware that no security measures are completely foolproof or impenetrable.

Additionally, no method of data transmission can be guaranteed against interception or other types of misuse. Any information disclosed online is vulnerable to unauthorized access. As such, we cannot guarantee complete security if you provide personal information.

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13, please contact us using the contact information provided below.

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. However, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Account Information

You may review or change the information in your account or terminate your account at any time by contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms & Conditions, and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:

Noting your preferences at the time you register your account with the Service
Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

California Consumer Privacy Act (“CCPA”)

California residents have certain rights with respect to the processing and use of their personal information, including the following rights:

The right to notice. You must be properly notified which categories of Personal Information are being collected and the purposes for which the Personal Information is being used.
The right to access / the right to request. The CCPA permits you to request and obtain from the Company information regarding the disclosure of your Personal Information that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes.
The right to say no to the sale of Personal Information. You also have the right to ask the Company not to sell your Personal Information to third parties. You can submit such a request by visiting our “Do Not Sell My Personal Information” section or web page.
The right to know about your Personal Information. You have the right to request and obtain from the Company information regarding the disclosure of the following:
- The categories of Personal Information collected;
- The sources from which the Personal Information was collected;
- The business or commercial purpose for collecting or selling the Personal Information;
- Categories of third parties with whom we share Personal Information;
- The specific pieces of Personal Information we collected about you;
The right to delete Personal Information. You also have the right to request the deletion of your Personal Information that have been collected in the past 12 months.
The right not to be discriminated against. You have the right not to be discriminated against for exercising any of your Consumer’s rights, including by:
- Denying goods or services to you;
- Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties;
- Providing a different level or quality of goods or services to you;
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services;

Information Collected

Category	Examples	Collected
Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers	Yes
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories	No
Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information), medical records and other data covered by HIPAA	No
Biometric Information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data	No
Internet or other similar network activity	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement	Yes
Geolocation data	Physical location or movements	Yes
Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information	No
Professional or employment-related information	Current or past job history or performance evaluations.	No
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	No
Inferences drawn from other personal information	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	Yes

Personal information does not include:

Publicly available information from government records
De-identified or aggregated consumer information
Information that is exempt from the CCPA such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain personal information from the following sources:

Directly from users of the Service or their agents, such as when a person voluntarily submits information to us.
Indirectly from our clients or their agents, such as when we collect information by providing goods or services to them.
Directly and indirectly from activity on or through the Service.
From third parties that interact with us in connection with the Service.

If you are a California resident and wish to exercise any of your rights under the California Consumer Privacy Act (CCPA), you can contact us by:

Emailing us at ccpa@packeze.com
Calling us at 833-956-7225
Submitting the form available on the "Do Not Sell My Personal Information" page

The Company will disclose and deliver the required information free of charge within 45 days of receiving your verified request. The time period may be extended once by an additional 45 days when reasonably necessary, with prior notice.

We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that "sells" personal information as defined by the California Consumer Privacy Act (CCPA).

If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA, you may do so by following the instructions below.

Please note that any opt-out is specific to the browser you use. You may need to opt out on every browser that you use.

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by clicking on the links below:

The opt-out will place a cookie on your computer that is unique to the browser you use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.

Mobile Devices

Your mobile device may give you the ability to opt out of the use of information about the apps you use to serve you ads targeted to your interests:

"Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices
"Limit Ad Tracking" on iOS devices

You can also stop the collection of location information from your mobile device by changing the preferences on your mobile device.

Our Service does not respond to Do Not Track signals. However, some third-party websites keep track of you browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code § 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please send a detailed description of the specific content or information you wish to have removed; see How to Contact Us below. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

If you have a privacy concern, complaint, or a question for us, please contact us at:

Packeze LLC

21602 E Hardy Rd

Houston, Tx 77073

or (for CCPA requests) ccpa@packeze.com

Unless otherwise stated, the data is processed in the United States of America and at any other location where other parties processing information are located.