SHIPPING POLICIES FOR PACKEZE
Shipping & Processing
Quick guide to Packeze processing and estimated shipping times
Processing time and shipping time are separate. Processing begins after payment and proof approval, when applicable.
Processing Times
| Product | Standard Processing | Priority / Rush Processing |
|---|---|---|
| Event Display Packages (10x10, 10x15, 10x20 ft) | Up to 7 business days | Rush: 2 business days 10x10 ft - $199 10x15 ft - $299 10x20 ft - $299 |
| Food Service Tent | Up to 7 business days | Rush not available |
| Other Event Displays (Build Your Own Tent, Lighted Tent, table covers, banners, backdrops) | Up to 7 business days | Rush not available |
| Custom Yard Signs | 5-7 business days | Priority: 2-3 business days - $99 Rush: 1 business day - $199.99 |
Note: Processing times are estimates and exclude shipping/transit time.
Shipping Times
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping (UPS Ground) | Approx. 3-5 days | FREE on orders over $99 |
| Orders Under $99 | Approx. 3-5 days | $12 per item |
| Event Display Overnight | Approx. 1 day | 10x10 ft package - $299 10x15 ft package - $399 10x20 ft package - $449 Food Service Tent - $299 |
Most orders ship via UPS or FedEx. OnTrac may also be used depending on destination and availability.
Important Information
Business Days: Monday-Friday, excluding holidays.
Proof Approval: For custom printed products, processing begins after artwork/proof approval and payment.
Event Display Rush: Available on 10x10, 10x15 and 10x20 ft Event Display Packages only. Approximately 2 business days after proof approval. Rush is not available on the Food Service Tent, Build Your Own Tent or Lighted Tent.
Event Display Overnight: Available on Event Display Packages and the Food Service Tent for orders approved before 12 PM CST. Price depends on size (see Shipping Times above).
Large Yard Sign Orders: Quantities over 500 may require additional production time.
Alaska & Hawaii: Free shipping does not apply. Contact info@packeze.com for shipping options.
Custom & Large Orders: Production times and shipping costs may vary depending on quantity, product size, and order requirements.
Need your order by a specific date?
We recommend allowing additional time for production and carrier transit. Contact us before ordering and we will help determine the best option for your deadline.
As a guide, a 10x10 ft Event Display Package with standard processing and standard shipping arrives within about 12 business days of proof approval. With Rush processing and Overnight shipping, it arrives in about 3 business days.
Questions?
Use our website chat or contact us:
General Questions: info@packeze.com
Packeze signage, event displays, and marketing solutions are custom printed to order. Your Packeze sales representative will reach out to discuss production and delivery timelines once your order is placed.
Orders placed before 1PM CST Monday-Friday will be:
- Delivered according to delivery times above to customers located within 30 miles of our facility located at 21602 E Hardy Rd Houston, Tx. 77073
- Shipped according to delivery times above to customers located outside our local delivery zone.
Orders placed after the cut-off time or on the weekends will be processed and shipped according to the shipping policy above. We currently ship nationwide to the Lower 48.
Our distribution center is closed on U.S. federal holidays. Orders received will be processed and shipped the following business day.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
You will receive a shipment confirmation email when your order has been shipped. The email will contain shipping details, your tracking number, and a link to the carrier. To track the order, click the tracking number located near the bottom of the email.
Delivery transit times are based on FedEx/UPS/USPS posted delivery days. We cannot guarantee receipt of your order in the stated number of days due to factors outside our control, including, but not limited to, carrier issues and inclement weather.
Shipping Carrier – Most orders are shipped using UPS or FedEx to ensure reliable and timely delivery. In some cases, we may also use OnTrac as the courier service depending on the shipping destination and logistics availability.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are subject to approval depending on the product.
To start a return, you can contact us at info@packeze.com. Please note that returns will need to be sent to the following address:
11335 CLAY RD STE 100
Houston, TX 77041
Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@packeze.com.
Cancellation
Cancellation of orders is only possible within 24 hours of placement.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-Refundable/ Non-Returnable items
Due to the high costs associated with shipping, we are unable to accept returns for insulated shipping kits or special deals at this time. We apologize for any inconvenience this may cause and appreciate your understanding.
To ensure customer satisfaction, we recommend carefully reviewing product descriptions and specifications before making a purchase.
If you have any questions or concerns about an item, please contact our customer service team, who will be happy to assist you. Thank you for your understanding and support.
Note: Returns for items that arrive damaged and/or unusable will be accepted upon approval.
We cannot accept returns on gift cards or items purchased with a gift card.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Rush & Priority Fees
Please note that priority and rush processing fees are non-refundable unless we fail to dispatch orders within the allotted timeframe. These fees are intended to cover the expedited processing and shipping of your order, and we are unable to offer a refund for these fees unless we do not meet the specified processing times.
Refunds
We will notify you once we’ve received and approved your return (This can take up to 7 business days to process) and let you know once the refund is approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we approved your return, please contact us at info@packeze.com.
All custom-printed, personalized, or made-to-order items are not eligible for return or exchange. This includes, but is not limited to, yard signs and any other products produced according to customer-provided artwork, specifications, or proof approvals. Due to the individualized nature of these items, all sales on custom orders are final. Customers are responsible for reviewing and approving all design proofs and order details prior to production. Once production has begun, cancellations, returns, or refunds cannot be issued for any custom items.
Please contact us at info@packeze.com for more information on this policy.